Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
You | your | customer will be represented as a customer/buyer
We | I will be represented as a company (stitch symphony. FZE)
General Terms & Condition:
Please read the policy before placing an order:
No exchanges or returns are allowed unless there is a manufacturing defect or a sizing error from the store, and within 24 hours of receipt.
The order will not be canceled one the payment is done .
You must be completely sure of the size. If the customer purchase a wrong size , it will be under customer’s responsibility and there will be no exchange.
We do not offer alteration service; the customer is responsible for choosing the right size.
We are not responsible for any misuse or improper washing.
Note:
Regarding sizes, customers are not restricted to the sizes displayed on the website. Those who have a custom size can upload it directly through the website while completing their order.
Payments:
We accept all major debit and credit cards.
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE and payment gateway policy.
Any payment made on our website; the details you are asked to submit will be provided directly to our payment provider via 3D-secured connection.
The cardholder must retain a copy of transaction records.
United Arab of Emirates is our country of domicile.
Multiple transactions may result in multiple postings to the cardholder’s monthly statement.
Delivery Policy:
Upon successful dispatch of order, a separate email will be sent to registered email address along with Airway Bill Number to track shipment.
Our all orders are shipped through reputed courier partner (Aramex)
In- Stock order will be dispatched within 1 working day.
Out of Stock Orders will be proceeded within 10 working days.
Customer is responsible to provide accurate delivery details.
A confirmation email will be sent upon a successful order placement.
We hold no responsibility in case of delay or unsuccessful delivery due to wrong delivery details.
- Local Delivery (All over UAE):
We Offer free delivery to all orders within UAE.
After a successful dispatch order will be delivered within 2 working days.
- International Shipment (Outside UAE)
Shipping charges charged based on product dimension, weight and destination.
Shipping charges will be calculated on checkout page before order placement.
Any custom duty, VAT or tax imposed at destination must be paid by customer.
Customer is responsible to provide accurate delivery details.
A confirmation email will be sent upon a successful order placement.
We hold no responsibility in case of delay or unsuccessful delivery due to wrong delivery details.
Refund & Return Policy
We want you to be completely happy with your orders. Unfortunately, we don’t offer refunds but we offer store credit if you are unhappy with your purchase.
- Exchange/Refund criteria:
We don’t offer any return policy on International Shipments.
Customer must contact us first.
Return or exchange request emails should be sent to info@stitchsymphony.com within 24 hours of receiving the order.
Items should be returned as new, unused, and with all tags attached.
Product must be in original packaging.
In case of return, shipping cost will be borne by the customer.
products that are damaged, soiled, altered or perfumed will not be accepted and will be sent back to the customer.
shipping costs are non-refundable.
Customer must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject an exchange/refund.
In order to ensure the above criteria has been met, all exchanges/returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange/refund.
